Step 2: Email to us details as follows: 1. Name 2. Address 3. Mobile number 4. Item code/name 5. Color (email to email@example.com)
Step 3: Wait for our reply via email to confirm the stock availability, total price and payment method.
Step 4: Make full payment.
Step 5: Please email (firstname.lastname@example.org) to us a notification after u've made the payment (your name, amount paid & time you made the payment). We will reply you with the identification of payment status.
Step 6: Patiently wait for your merchandise to be delivered right to your door step.
1. Buyer will need to bear the shipping cost.
2. All items will be ship by POSLAJU or Pos Ekspress.
3. Payment clearance Mon-Fri before 12pm, merchandise will be arranged for delivery immediately on the same day.
4. Payment clearance after 12pm, merchandise will be arranged for delivery the next business day.
5. If any delays in the delivery, advance notice will be given.
6. POSLAJU or Pos Ekspress tracking number will be given once the merchandise is delivered.
We deliver thru POS Malaysia via POSLAJU or Pos Ekspress.
Charges: Kuala Lumpur & Selangor RM7.00/500g (1 to 2 working days)
Other States RM10.00/500g (1 to 2 working days)
Sabah & Sarawak RM14.00/500g (1 to 2 working days)
terms & conditions
1. We only sell quality & stylish items.
2. Extremely for serious buyers only.
3. What you see is what you get. All photos are from actual items. Items displayed here may vary from actual product in terms of color due to the lighting during photo shooting or the monitor display.
4. Items are non-refundable or exchangeable once sold.
5. If item(s) that has been pre-ordered was out of stock, you may choose to 100% refund, change colour or change item.
6. Please allow 2 - 4 days for delivery ( for ready stock items ) and 10 - 15 days for delivery ( for pre-order items ).
7. We are not responsible for any loss item(s) or damage during delivery ( but we assured you before delivery, all items will be packed nicley ).
8. If you agreed with the terms & conditions, fell free to browse our products.
Applicable for product returns/exchange: - Products shipped to are different in sizes, colors and styles from what you ordered. - Damaged or defective item.
Deadline for return: Please return within 5 working days from the time we shipped. Overdue returns will not be processed. Buyers with the above problems can also request for an exchange for other products of the same value.
Not applicable for product returns/exchange: We do not accept subjective reasons for return/exchange such as not good looking, not up to my expectation, size cannot be fitted, changing mind, etc.
For buyers who request for exchange: The replaced product(s) can be combined and shipped together with your next order/shipment and there will be no administration fee charged and no extra shipping cost within the base weight. This is to compensate for the inconvenience caused to the returns and replacements. However, if only 1 piece of item is needed to be shipped without combining other items, the return shipping cost will be bear by the buyer.
Point to take note for when refund/replacement of goods: - Shipping fees are non-refundable for all the shipping cost. - Goods returned must be in the original condition as shipped to you. - Any damages or alterations caused by the customer are not eligible for replacements, returns or exchanges.
We apologize for any inconvenience caused and sincerely seek for your understanding to the above.
To return any items for exchange, please send them via regular parcel service or by POSLAJU.
DCX E-Gallery do not give, sell or rent personal information of our customers to any third party under any circumstances for commercial, advertising or other purposes.
We will only use the information that we collect about our customers to process their orders and to provide them with the best possible service in the future.
Any information given at the time of ordering may be collected and used for marketing purposes by ourselves only.